Privacy Policy

1. Introduction

Chronohaven ("we", "us", "our") operates a watch repair atelier at 219 Sukhumvit Road, Khlong Toei, Bangkok 10110, Thailand. We are committed to handling personal information responsibly, and this policy explains plainly what data we collect, why we collect it, and the choices available to you.

This policy applies to information collected through our website and through direct enquiries by phone or email. If you have questions at any time, you are welcome to contact us at [email protected].

2. Information We Collect

We collect only what is reasonably necessary to respond to your enquiry or carry out a requested service.

Information you provide directly

• Your name, when included in an enquiry form or message
• Your email address, for correspondence
• Your phone number, if provided
• Details about your watch or the service you are enquiring about
• Any additional information you choose to share with us

Information collected automatically

• Browser type and approximate device category (desktop, mobile)
• Pages visited and time spent, collected via analytics tools
• Referring URL (the page you visited before arriving at ours)
• Cookie identifiers, explained further in our Cookie Policy

Legal basis for processing

We process your personal data on the basis of your consent (for optional cookies and marketing), legitimate interest (for improving our website and responding to enquiries), and contract (when carrying out a service you have requested). We do not process sensitive personal data.

Retention periods

• Enquiry correspondence: retained for up to 3 years, then deleted
• Service records (where a watch has been serviced): retained for up to 7 years for business records
• Analytics data: aggregated and retained for up to 26 months
• Cookie consent preferences: stored locally in your browser until cleared

3. How We Use Your Information

• To respond to your enquiry and discuss the service you have in mind
• To carry out and document the watch repair or assessment you have requested
• To contact you about the status of your watch during a service
• To improve the content and usability of our website using aggregated analytics
• To comply with applicable Thai law and tax or record-keeping obligations

We do not use personal data for automated decision-making, profiling, or targeted advertising. We do not sell your data.

4. Data Sharing

We share personal data only where necessary:

• With analytics service providers (such as Google Analytics) who process data on our behalf under data processing agreements
• With our email hosting provider, for the purpose of delivering correspondence
• With professional advisors (accountants, legal counsel) where required by law
• With government or regulatory authorities where we are legally required to disclose information

We do not share personal data with third parties for marketing or commercial purposes.

5. How We Protect Your Data

• Our website is served over HTTPS with TLS encryption
• Access to stored enquiry data is limited to authorised personnel only
• Email correspondence is stored with a reputable provider using industry-standard security
• We review our data handling practices periodically and update this policy when practices change

In the event of a data breach that is likely to affect your rights, we will notify you and the relevant authority without undue delay where required by law.

6. Cookies

Our website uses cookies to support essential functionality and, with your consent, to collect analytics data. Full details of the cookies we use, their purpose, and how to manage your preferences are available in our Cookie Policy.

7. Your Rights

Under Thailand's Personal Data Protection Act B.E. 2562 (PDPA) and applicable international standards, you have the following rights in relation to your personal data:

• Right to access — you may request a copy of the personal data we hold about you
• Right to rectification — you may ask us to correct inaccurate or incomplete data
• Right to erasure — you may ask us to delete your personal data where there is no legitimate reason for us to continue holding it
• Right to data portability — you may request your data in a structured, commonly used format
• Right to object — you may object to processing based on our legitimate interests
• Right to withdraw consent — where processing is based on your consent, you may withdraw it at any time without affecting prior processing
• Right to lodge a complaint — you may raise concerns with the Office of the Personal Data Protection Committee (PDPC) in Thailand

To exercise any of these rights, please contact us at [email protected]. We aim to respond within 30 days.

8. Third-Party Links

Our website may contain links to external resources, such as map services. We are not responsible for the privacy practices of those sites and encourage you to read their policies separately.

9. Children's Privacy

Our services are intended for adults. We do not knowingly collect personal data from anyone under the age of 18. If you believe a minor has submitted data to us, please contact us and we will remove it promptly.

10. Policy Updates

We may update this policy from time to time to reflect changes in our practices or legal requirements. The updated date at the top of this page indicates when the policy was last revised. Continued use of the website after any changes constitutes acceptance of the revised policy.